Terms and Conditions

Last updated: May 1, 2024

1. Introduction

Welcome to Exness, a leading online trading platform committed to providing a seamless and secure trading experience for our clients worldwide. Before accessing and utilizing our services, it is essential to familiarize yourself with the terms and conditions outlined herein. These terms constitute a legally binding agreement between Exness and its users, governing the use of our platform, products, and services.

Purpose

The purpose of this document is to outline the rights, obligations, and responsibilities of both Exness and its users. By accessing or using our platform, you agree to abide by these terms and conditions in their entirety. It is important to review and understand these terms before engaging in any trading activities on Exness.

Agreement to Terms

Your access to and use of the Exness platform signifies your acknowledgment and acceptance of these terms and conditions. If you do not agree with any provision of this agreement, you should refrain from using our services. Continued use of the platform following any updates or modifications to the terms constitutes your acceptance of such changes.

User Responsibility

We encourage all users to carefully read and familiarize themselves with these terms and conditions. It is your responsibility to ensure compliance with all applicable laws, regulations, and policies while using Exness services. If you have any questions or concerns regarding these terms, please contact our customer support team for assistance.

2. Agreement to Terms

By accessing or using the Exness platform, you agree to be bound by the terms and conditions set forth in this document. If you do not agree with any provision of these terms, you should refrain from using our services.

Your use of the Exness platform constitutes your acknowledgment and acceptance of these terms and conditions. It is important to review this agreement carefully before engaging in any trading activities on our platform.

Please note that Exness reserves the right to modify, amend, or update these terms and conditions at any time without prior notice. Continued use of our services following any changes to the terms constitutes your acceptance of such modifications.

If you have any questions or concerns regarding these terms, please contact our customer support team for clarification. Thank you for choosing Exness as your trading partner. We are committed to providing you with a secure and transparent trading environment.

3. Account Registration

Before accessing the services provided by Exness, users are required to register an account. Account registration is a straightforward process, designed to ensure security and compliance with regulatory requirements. Below are the key steps involved in registering an account with Exness:

Start Registration: To begin the registration process, visit the Exness website and locate the “Register” or “Sign Up” button. Click on the button to initiate the registration process.
Provide Information: During registration, users will be prompted to provide certain personal information, including but not limited to:
- Full name
- Email address
- Contact number
- Country of residence
- Date of birth
Verify Identity: To comply with regulatory standards and prevent fraudulent activities, users may be required to verify their identity. This typically involves providing additional documentation, such as a government-issued ID, passport, or utility bill.
Create Login Credentials: Users will need to create a unique username and password to access their Exness account securely. It is essential to choose a strong password and keep it confidential to prevent unauthorized access.
Agree to Terms: As part of the registration process, users will be required to review and accept the terms and conditions of Exness. By agreeing to these terms, users commit to abide by the rules and regulations governing the use of Exness services.
Complete Registration: Once all required information has been provided and agreed to, users can proceed to complete the registration process. An email confirmation may be sent to verify the registration and activate the account.
Fund the Account: After successful registration, users can fund their Exness account using the available deposit methods. This will enable them to start trading and accessing the full range of services offered by Exness.

4. Trading Conditions

Exness offers a diverse range of trading instruments and operates under transparent and competitive trading conditions. Before engaging in trading activities, it is crucial for users to understand the terms and parameters that govern trading on the Exness platform. Here’s an overview of the trading conditions provided by Exness:

Trading Instruments: Exness provides access to a wide array of financial instruments, including:
- Forex (Foreign Exchange)
- Commodities (Gold, Silver, Oil)
- Indices
- Cryptocurrencies
- Stocks
Leverage: Exness offers flexible leverage options to enhance trading opportunities. Leverage allows traders to control larger positions with a smaller amount of capital. However, it is essential to understand the risks associated with leverage and use it judiciously.
Spreads: Exness prides itself on offering competitive and tight spreads across all trading instruments. Spreads may vary depending on market conditions and the type of account selected by the trader.
Execution: Exness is committed to providing fast and reliable order execution, ensuring that traders can enter and exit positions promptly at their desired prices. The platform utilizes advanced technology to facilitate seamless trade execution.
Commission: Exness operates on a commission-free model for most trading accounts. Instead of charging commissions, the platform generates revenue through spreads and swaps.
Swap Rates: Exness provides transparent swap rates for overnight positions held by traders. Swap rates may vary depending on market conditions and the specific currency pairs or instruments being traded.
Risk Disclosure: Trading in financial markets involves inherent risks, including the risk of loss of capital. Exness encourages traders to familiarize themselves with the risks associated with trading and to adopt appropriate risk management strategies.
Regulatory Compliance: Exness operates in compliance with regulatory standards and strives to maintain the highest levels of transparency and integrity in its operations. The platform adheres to regulatory guidelines to ensure the safety and security of client funds.

5. Deposits and Withdrawals

Exness provides convenient and secure options for depositing funds into and withdrawing funds from trading accounts. Below is an overview of the deposit and withdrawal processes offered by Exness:

Deposit Methods:
- Exness supports a variety of deposit methods to accommodate the preferences of its users. These may include:
  1. Bank wire transfers
  2. Credit/debit cards (Visa, Mastercard)
  3. Electronic payment systems (e.g., Skrill, Neteller, WebMoney)
  4. Cryptocurrencies
- Deposits can typically be made in multiple currencies, allowing users to fund their accounts in their preferred currency.
Deposit Fees:
- Exness does not charge fees on deposits made to trading accounts. However, users should be aware that third-party payment processors may impose their own fees, which are beyond Exness’s control.
Deposit Processing Time:
- Deposits made via electronic payment systems or cryptocurrencies are usually processed instantly, allowing users to start trading without delay.
- Bank wire transfers may take longer to process, depending on the bank and country of origin. Processing times typically range from 1 to 5 business days.
Withdrawal Methods:
- Exness offers various withdrawal methods to facilitate the seamless transfer of funds from trading accounts. These may include the same methods used for deposits, such as bank wire transfers, credit/debit cards, and electronic payment systems.
- Users can select their preferred withdrawal method based on factors such as processing time and convenience.
Withdrawal Fees:
- Exness strives to keep withdrawal fees competitive and transparent. While the platform itself does not charge withdrawal fees, users should be aware that third-party payment processors may impose fees for processing withdrawals.
- Withdrawal fees, if any, will be clearly indicated during the withdrawal process.
Withdrawal Processing Time:
- Withdrawal processing times may vary depending on the selected withdrawal method and the user’s location.
- Electronic payment systems and cryptocurrencies typically offer faster withdrawal processing times, often within 1 to 3 business days.
- Bank wire transfers may take longer to process, with withdrawal times ranging from 3 to 7 business days on average.
Currency Conversion:
- Exness provides currency conversion services for users who wish to deposit or withdraw funds in a currency other than their account’s base currency. Currency conversion rates are competitive and transparent, allowing users to calculate costs accurately.

6. Account Management

Efficient account management is crucial for a seamless trading experience on the Exness platform. Here’s a comprehensive overview of account management practices:

User Responsibilities:
- Users are responsible for maintaining the security and confidentiality of their Exness accounts. This includes safeguarding login credentials, such as usernames and passwords, and taking measures to prevent unauthorized access.
- It is essential for users to keep their contact information up to date to ensure smooth communication with Exness and receive important notifications regarding account activities.
Verification Process:
- Exness may require users to undergo a verification process to comply with regulatory standards and prevent fraudulent activities. This process typically involves submitting identification documents, such as a government-issued ID or passport, and proof of address.
- Users are encouraged to complete the verification process promptly to avoid any interruptions to their trading activities.
Account Types:
- Exness offers various types of trading accounts to cater to the diverse needs and preferences of its users. These may include standard accounts, ECN accounts, and specialized accounts for professional traders.
- Users can choose the account type that best suits their trading style, risk tolerance, and investment objectives.
Account Funding:
- Users can fund their Exness accounts using a variety of deposit methods, including bank wire transfers, credit/debit cards, electronic payment systems, and cryptocurrencies. Deposits are typically processed promptly, allowing users to start trading without delay.
- It is important for users to ensure that their accounts are adequately funded to meet margin requirements and maintain open positions.
Account Verification:
- Exness may periodically request additional documentation or information from users to verify their identity or comply with regulatory requirements. Users are required to cooperate with any verification requests promptly to ensure continued access to their accounts.
- Failure to provide requested documentation may result in restrictions on account functionality or suspension of account privileges.
Account Security Measures:
- Exness employs robust security measures to protect user accounts and sensitive information from unauthorized access or cyber threats. These measures may include encryption protocols, multi-factor authentication, and regular security audits.
- Users are encouraged to take proactive steps to enhance the security of their accounts, such as enabling two-factor authentication and using strong, unique passwords.
Account Closure:
- Users have the option to close their Exness accounts at any time, subject to certain terms and conditions. To initiate the account closure process, users may need to submit a request through the Exness platform or contact customer support for assistance.
- Before closing an account, users should ensure that all open positions are closed, and any remaining funds are withdrawn in accordance with Exness’s withdrawal procedures.

7. Trading Rules and Prohibitions

Exness is committed to fostering a fair, transparent, and secure trading environment for all users. To maintain the integrity of our platform and protect the interests of our clients, we have established the following trading rules and prohibitions:

Market Abuse: Exness strictly prohibits any form of market abuse, including but not limited to:
- Insider trading
- Price manipulation
- Front running
- Spoofing
- Pump and dump schemes
Manipulative Practices: Users are prohibited from engaging in manipulative practices that may distort market prices or disrupt orderly trading. Such practices include:
- Wash trading
- Churning
- Layering
- Cross trading
Unfair Advantage: Users must not seek to gain an unfair advantage over other market participants through illicit means. This includes the use of unauthorized trading algorithms, software, or techniques to exploit market inefficiencies or gain preferential treatment.
Misrepresentation: Users are prohibited from providing false or misleading information to Exness or other users for the purpose of deceiving or defrauding them. This includes misrepresenting trading activity, account balances, or other relevant information.
Insider Information: Users must not disclose or misuse confidential or non-public information obtained through their affiliation with Exness or any other entity. Insider trading based on material, non-public information is strictly prohibited and may result in legal action.
Prohibited Transactions: Certain transactions or trading activities may be prohibited or restricted by Exness or regulatory authorities. Users are responsible for ensuring compliance with all applicable laws, regulations, and policies when conducting transactions on our platform.
Abusive Behavior: Exness does not tolerate abusive behavior towards our staff or other users. Any form of harassment, intimidation, or threats will result in immediate suspension or termination of the user’s account.
Illegal Activities: Users must not use the Exness platform for any unlawful activities, including money laundering, terrorist financing, or other criminal activities. Exness complies with all relevant laws and regulations governing financial services and actively cooperates with law enforcement agencies to combat illegal activities.
Compliance with Policies: Users are expected to comply with all policies, guidelines, and procedures established by Exness, including but not limited to our terms and conditions, privacy policy, and anti-money laundering policy.
Consequences of Violations: Violations of these trading rules and prohibitions may result in disciplinary action, including account suspension, termination, or legal action. Exness reserves the right to investigate and take appropriate measures against any user found to be in breach of our policies.

8. Client Support

Exness is dedicated to providing exceptional client support to ensure that our users have a seamless and satisfying trading experience. Our knowledgeable and responsive support team is available to assist users with a wide range of inquiries, issues, and concerns. Here’s an overview of our client support services:

Multiple Support Channels: Exness offers various channels through which users can contact our support team, including:
- Live Chat: Instant messaging support available directly on our website or trading platform.
- Email Support: Users can send inquiries or requests to our dedicated email address for prompt assistance.
- Phone Support: Telephone support is available during specified business hours for urgent inquiries or assistance.
24/5 Availability: Our support team is available 24 hours a day, five days a week, to assist users across different time zones and regions. Whether you’re trading during the day or night, our support team is here to help.
Prompt Response Times: We understand the importance of timely assistance, which is why we strive to respond to client inquiries promptly. Our goal is to address user queries and concerns in a timely manner to minimize disruptions to trading activities.
Multilingual Support: Exness offers support services in multiple languages to accommodate the diverse needs of our global client base. Our support team consists of multilingual representatives who can assist users in their preferred language.
Technical Support: Our technical support team is available to assist users with any technical issues or difficulties they may encounter while using the Exness platform. Whether it’s troubleshooting trading software or resolving connectivity issues, our technical support specialists are here to help.
Account Assistance: Users can contact our support team for assistance with account-related inquiries, such as account registration, verification, funding, and withdrawals. Our support representatives are knowledgeable about our platform’s features and functionalities and can provide guidance and assistance as needed.
Educational Resources: In addition to providing direct support, Exness offers a wealth of educational resources to help users learn about trading strategies, market analysis, risk management, and more. Users can access tutorials, articles, webinars, and other educational materials to enhance their trading knowledge and skills.

9. Privacy Policy

Exness is committed to protecting the privacy and confidentiality of our users’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information collected from users of our platform. By accessing or using Exness services, users consent to the collection and processing of their personal data in accordance with this Privacy Policy.

Information Collection:
- We collect personal information from users when they register an account, conduct transactions, or interact with our platform. This may include information such as name, email address, contact details, and financial information.
- We also collect non-personal information, such as device information, IP address, and browsing activity, to enhance the user experience and improve our services.
Use of Information:
- We use the information collected from users to provide and improve our services, process transactions, and communicate with users regarding their accounts and transactions.
- Personal information may also be used for marketing purposes, such as sending promotional offers, newsletters, and updates about our services. Users have the option to opt out of marketing communications at any time.
Information Sharing:
- We may share personal information with third-party service providers, financial institutions, and regulatory authorities as necessary to facilitate transactions, comply with legal obligations, and enhance the security of our platform.
- We do not sell, rent, or trade users’ personal information to third parties for marketing purposes without their consent.
Data Security:
- We implement appropriate security measures to protect users’ personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption protocols, access controls, and regular security audits.
- Despite our efforts to safeguard personal data, users should be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention:
- We retain users’ personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law or regulation.
User Rights:
- Users have the right to access, update, or delete their personal information stored by Exness. Users can also request a copy of their personal data or withdraw consent for the processing of their information.
- Users can exercise their rights by contacting our Data Protection Officer or submitting a request through the Exness platform.
Changes to Privacy Policy:
- We reserve the right to update or revise this Privacy Policy at any time without prior notice. Users are encouraged to review this policy periodically for any changes or updates.

10. Governing Law and Jurisdiction

The governing law and jurisdiction clauses in Exness’s terms and conditions outline the legal framework that applies to the relationship between Exness and its users. Here’s an overview of these clauses:

Governing Law:
- The governing law clause specifies the legal system and jurisdiction that govern the interpretation, validity, and enforcement of the terms and conditions. Exness typically specifies a particular jurisdiction or legal system under which the terms and conditions are to be interpreted and enforced.
- For example, Exness may specify that its terms and conditions are governed by the laws of a particular country or region where it is registered or operates.
Jurisdiction:
- The jurisdiction clause determines the appropriate courts or tribunals that have the authority to adjudicate disputes arising from the terms and conditions. Exness may specify a particular jurisdiction or court where disputes must be resolved.
- This clause helps establish clarity and predictability regarding the legal processes and procedures that apply in the event of disputes between Exness and its users.
Dispute Resolution:
- In addition to specifying the governing law and jurisdiction, Exness may outline procedures for dispute resolution, such as arbitration or mediation. These procedures provide alternative mechanisms for resolving disputes outside of traditional court litigation.
- By including dispute resolution mechanisms in its terms and conditions, Exness aims to streamline the resolution process and minimize the time and costs associated with legal disputes.
Enforceability:
- The governing law and jurisdiction clauses are crucial for determining the enforceability of the terms and conditions in different jurisdictions. By specifying the applicable law and jurisdiction, Exness ensures that its terms are enforceable and legally binding in the relevant jurisdictions.
- Users are typically required to consent to the governing law and jurisdiction clauses as a condition of using Exness services. This helps establish mutual agreement and consent between Exness and its users regarding the applicable legal framework.

11. Miscellaneous

The Miscellaneous in Exness’s terms and conditions typically includes additional provisions or clauses that are relevant but may not fit within specific categories. Here are some common elements that may be found in the Miscellaneous section:

Severability Clause:
- The severability clause states that if any provision of the terms and conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. This ensures that the invalidity of one provision does not affect the validity of the entire agreement.
Waiver:
- The waiver clause states that any failure by Exness to enforce or exercise any provision of the terms and conditions shall not constitute a waiver of that provision. This means that Exness retains the right to enforce the provision in the future, even if it has not been enforced in the past.
Assignment:
- The assignment clause specifies whether users are permitted to assign or transfer their rights and obligations under the terms and conditions to another party. It may also outline Exness’s rights to assign or transfer its rights and obligations under the agreement.
Amendment:
- The amendment clause outlines the procedure for amending or modifying the terms and conditions. It typically requires any amendments to be made in writing and agreed upon by both parties.
Entire Agreement:
- The entire agreement clause states that the terms and conditions constitute the entire agreement between Exness and its users and supersede all prior agreements, understandings, and representations, whether written or oral.
Language:
- The language clause specifies the language in which the terms and conditions are written and the language that will be used in any communications or documents related to the agreement.
Force Majeure:
- The force majeure clause excuses either party from liability for failure to perform its obligations under the agreement due to unforeseen circumstances beyond its control, such as natural disasters, acts of war, or government actions.
Notices:
- The notices clause specifies the procedures for providing notices or communications between Exness and its users, including the methods of delivery and the addresses or contact information to which notices should be sent.

12. Contact Information

Providing clear and accessible contact information is essential for users to reach out to Exness for assistance, inquiries, or support. Here’s how users can contact Exness:

Customer Support:
- Users can reach Exness customer support through various channels, including:
  - Live Chat: Accessible directly on the Exness website or trading platform, providing instant assistance.
  - Email: Users can send inquiries or support requests via email to Exness’s dedicated support email address.
  - Phone: Exness offers telephone support during specified business hours for urgent inquiries or assistance.
Office Locations:
- Exness may have physical office locations in different regions or countries where users can visit for in-person assistance or support. Users can find information about Exness office locations on the Exness website or by contacting customer support.
Mailing Address:
- Users may also have the option to contact Exness by mail, using the provided mailing address. This option is suitable for non-urgent inquiries or formal communications.
Social Media:
- Exness may maintain active profiles on various social media platforms, providing users with additional channels to reach out for support or information. Users can follow Exness on social media and send direct messages or comments for assistance.
Online Contact Form:
- Exness may offer an online contact form on its website, allowing users to submit inquiries or support requests electronically. This option provides a convenient way for users to reach out to Exness without the need for email or phone communication.
FAQs and Help Center:
- Users can also access Exness’s FAQs (Frequently Asked Questions) or Help Center on the website, where they may find answers to common inquiries or issues. These resources provide self-service options for users seeking information or assistance.

13. Effective Date

The Terms and Conditions were most recently revised on May 1, 2024, and are applicable to all service usage from that date onward.