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Privacy Policy

The Exness Privacy Policy is a legal document that outlines how Exness collects, uses, discloses, and protects the personal information of its users. It provides transparency about the company’s practices regarding data privacy and outlines the rights and choices users have regarding their personal data. 

What is Exness Privacy Policy

For the purpose of this Privacy Policy, Exness includes: 

Exness (SC) Ltd is a Securities Dealer registered in Seychelles with registration number 8423606-1 and authorised by the Financial Services Authority (FSA) with licence number SD025. The registered office of Exness (SC) Ltd is at 9A CT House, 2nd floor, Providence, Mahe, Seychelles 

Exness B.V. is a Securities Intermediary registered in Curaçao with registration number 148698(0) and authorised by the Central Bank of Curaçao and Sint Maarten (CBCS) with licence number 0003LSI. The registered office of Exness B.V. is at Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao 

Exness (VG) Ltd is authorised by the Financial Services Commission (FSC) in BVI with registration number 2032226 and investment business licence number SIBA/L/20/1133. The registered office of Exness (VG) Ltd is at Trinity Chambers, P.O. Box 4301, Road Town, Tortola, BVI and their respective affiliated entities and providers such as for example developer of Exness Trade: Online Trading app (together “Exness Entities” and each an “Exness Entity”)

Your personal data will be controlled by the relevant Exness Entity that provides services to or is in electronic communication with you. In some instances, your personal data will be controlled by and or exchanged between more than one Exness Entity, as applicable. 

Any enquiries with regards to the use of your personal data should be sent to [email protected]

Personal Data

The personal data collected by Exness may vary depending on the services users interact with and the purposes for which the data is collected. Here are some examples of personal data that Exness may collect from users:

  1. Identification Information: This includes data such as users’ full names, date of birth, nationality, and government-issued identification numbers (e.g., passport, driver’s license).
  2. Contact Information: Exness may collect users’ contact details, including email addresses, phone numbers, and physical addresses, to communicate with them and provide support.
  3. Financial Information: Users may provide financial information to Exness, such as bank account details, credit/debit card numbers, or payment transaction history, for account verification and processing transactions.
  4. Trading Data: Exness collects data related to users’ trading activities, including transaction history, account balances, trading preferences, and performance metrics, to facilitate trading services and improve user experience.
  5. Device Information: This includes data about the devices users use to access Exness’s platforms, such as IP addresses, browser type, operating system, and device identifiers, for security and analytics purposes.
  6. Cookies and Tracking Data: Exness may collect data through cookies and similar tracking technologies, such as website usage data, session information, and preferences, to personalize user experience and analyze website traffic.
  7. Location Information: Exness may collect users’ geolocation data, such as IP addresses or GPS coordinates, to provide localized services, comply with regulatory requirements, and prevent fraudulent activities.

How Collect Your Personal Data

Exness may collect your personal data through various means and interactions with its services. Here’s how Exness typically collects personal data:

  1. Account Registration: When you create an account with Exness, you may be required to provide personal information such as your full name, email address, date of birth, and contact details.
  2. Trading Activity: Exness collects data related to your trading activities, including transaction history, account balances, and trading preferences, to facilitate trading services and comply with regulatory requirements.
  3. Communication: If you communicate with Exness through email, chat, or other communication channels, Exness may collect personal data contained in your messages or inquiries.
  4. Payment Information: When you make transactions or deposits on Exness’s platforms, you may provide financial information such as credit/debit card numbers, bank account details, and payment transaction history.
  5. Device Information: Exness collects data about the devices you use to access its platforms, including IP addresses, browser type, operating system, and device identifiers, to ensure security and provide personalized services.
  6. Cookies and Tracking Technologies: Exness may use cookies and similar tracking technologies to collect data about your website usage, preferences, and interactions with its platforms for analytics, advertising, and personalization purposes.
  7. Third-Party Sources: Exness may obtain personal data from third-party sources such as identity verification services, credit bureaus, or publicly available sources for account verification and compliance purposes.

How Share Personal Data

Exness may share your personal data with third parties in certain circumstances, primarily to provide its services, comply with legal obligations, or improve user experience. Here are some typical scenarios in which Exness may share personal data:

  1. Service Providers: Exness may share personal data with trusted service providers, such as payment processors, identity verification services, and IT vendors, to facilitate transactions, verify accounts, and provide technical support.
  2. Regulatory Compliance: Exness may share personal data with regulatory authorities, law enforcement agencies, or other governmental bodies to comply with legal obligations, regulatory requirements, or court orders.
  3. Business Partners: Exness may share personal data with business partners or affiliates for joint marketing activities, promotional offers, or product enhancements, provided users have given their consent or opted in to such sharing.
  4. Analytics and Advertising: Exness may share anonymized or aggregated data with third-party analytics and advertising partners for market research, advertising targeting, and performance tracking purposes, without disclosing personally identifiable information.
  5. Corporate Transactions: In the event of a merger, acquisition, or sale of assets, Exness may transfer personal data to third parties involved in such transactions, subject to confidentiality and data protection agreements.
  6. User Consent: Exness may share personal data with third parties based on user consent or authorization, such as when users opt in to receive marketing communications or participate in promotional activities.
  7. Legal Protections: Exness may share personal data to protect its rights, property, or safety, or the rights, property, or safety of others, in accordance with applicable laws and regulations.

Security and Protection 

Exness takes the security and protection of users’ personal data seriously and implements various measures to safeguard it from unauthorized access, disclosure, alteration, or destruction. Here are some key aspects of Exness’s approach to security and protection:

  1. Encryption: Exness employs industry-standard encryption protocols to secure the transmission of sensitive data over the internet. This includes using Secure Socket Layer (SSL) encryption for data transmitted between users’ devices and Exness servers, ensuring that data remains confidential during transmission.
  2. Access Controls: Exness implements strict access controls to limit access to user data to authorized personnel only. This includes using unique usernames, passwords, and multi-factor authentication methods to authenticate users and prevent unauthorized access to sensitive information.
  3. Data Minimization: Exness only collects and retains the minimum amount of personal data necessary to fulfill its business purposes. By minimizing the collection and retention of personal data, Exness reduces the risk of unauthorized access and potential exposure in the event of a data breach.
  4. Regular Security Audits: Exness conducts regular security audits and assessments to identify and address potential vulnerabilities in its systems and infrastructure. This includes penetration testing, vulnerability scanning, and code reviews to ensure that security measures are up-to-date and effective.
  5. Employee Training: Exness provides regular training and education to its employees on security best practices and procedures. This helps ensure that employees are aware of their responsibilities and understand how to handle user data securely to prevent unauthorized access or data breaches.
  6. Incident Response: Exness has procedures in place to respond to and mitigate security incidents in a timely manner. This includes a designated incident response team, escalation procedures, and communication protocols to notify users in the event of a data breach and take appropriate remedial actions.
  7. Compliance with Standards: Exness complies with industry standards and regulatory requirements related to information security and data protection. This includes adhering to frameworks such as ISO 27001 and implementing controls to safeguard user data in accordance with applicable laws and regulations.

How Use Cookies

Exness may use cookies and similar tracking technologies on its website and platforms to enhance user experience, analyze website traffic, and personalize content. Here’s how cookies are typically used:

  1. Authentication: Cookies may be used to authenticate users and maintain their logged-in sessions, allowing them to access restricted areas of the website or platform without having to re-enter their credentials repeatedly.
  2. Preferences: Cookies can store user preferences and settings, such as language preferences or display preferences, to personalize the user experience and tailor content to users’ preferences.
  3. Analytics: Exness may use cookies to collect data about website usage, such as pages visited, time spent on each page, and click-through rates, to analyze website performance and improve its functionality and content.
  4. Advertising: Cookies may be used for targeted advertising purposes, allowing Exness to display personalized ads based on users’ browsing behavior and interests. This helps Exness deliver relevant ads to users and measure the effectiveness of advertising campaigns.
  5. Session Management: Cookies can be used to manage user sessions and track user interactions within a session, such as adding items to a shopping cart or completing a form, to ensure a smooth and seamless user experience.
  6. Security: Cookies may be used for security purposes, such as detecting and preventing fraudulent activities or unauthorized access to user accounts, by monitoring user behavior and identifying suspicious patterns.
  7. Third-Party Services: Exness may use cookies from third-party service providers, such as analytics providers or advertising networks, to track user interactions and collect data for analytics or advertising purposes.

Changes to the Privacy Policy

Exness may update or modify its Privacy Policy from time to time to reflect changes in its data processing practices, legal requirements, or business operations. Here’s how Exness typically handles changes to its Privacy Policy:

  1. Notification: When Exness makes significant changes to its Privacy Policy, it may notify users through various channels, such as email, website banners, or pop-up notifications. This ensures that users are aware of the changes and have an opportunity to review the updated Privacy Policy.
  2. Effective Date: Exness typically includes an effective date at the top of the Privacy Policy to indicate when the policy was last updated. This allows users to easily identify whether any changes have been made since their last review of the policy.
  3. Review Period: Exness encourages users to review the Privacy Policy periodically to stay informed about how their personal data is handled and any changes to the policy. Users may be prompted to review the policy when they log in to their accounts or visit Exness’s website.
  4. Consent: In some cases, Exness may require users to provide consent to the updated Privacy Policy before continuing to use its services. This ensures that users are aware of and agree to the updated terms and conditions governing the use of their personal data.
  5. Continued Use: By continuing to use Exness’s services after the updated Privacy Policy takes effect, users are considered to have accepted the changes and agree to be bound by the updated terms and conditions.
  6. Accessibility: Exness typically makes the current and previous versions of its Privacy Policy available on its website or platform, allowing users to access and review historical versions of the policy if needed.

Contact Information

  • Customer Support Email: Exness provides an email address dedicated to customer support, where users can send inquiries or requests for assistance. This email address is monitored by Exness’s support team and is typically available 24/7 for user convenience.
  • Live Chat: Exness may offer a live chat feature on its website, allowing users to connect with a customer support representative in real-time. This provides users with immediate assistance for urgent inquiries or issues they may encounter while using Exness’s services.
  • Phone Support: Exness may provide a phone number that users can call to speak with a customer support representative directly. This option allows users to receive personalized assistance and support over the phone.
  • Online Contact Form: Exness may offer an online contact form on its website, allowing users to submit inquiries or requests for assistance electronically. Users can fill out the form with their contact details and message, and Exness’s support team will respond to their inquiry via email.
  • Social Media: Exness may have official social media accounts on platforms like Facebook, Twitter, or LinkedIn, where users can send messages or post comments for support or assistance. Exness’s social media team monitors these channels and responds to user inquiries promptly.
  • Mailing Address: Exness may provide a physical mailing address where users can send written correspondence or documents, such as account-related forms or legal notices. This address is typically listed on Exness’s website and in its legal documents, such as the Privacy Policy or Terms of Service.
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